Contact Us
We'd love to hear from you. Reach out via any of the channels below.
Legal Entity
Asli One Global Private Limited (owner and operator of the OneRide platform)
A Private Limited Company incorporated in India under the Companies Act, 2013.
| Item | Details |
|---|---|
| Registered name | Asli One Global Private Limited |
| Registered address | 309/3, Yasmin Nagar, Vedhanarayanapuram, Ozhalur, Tirukalikundram, Kanchipuram 603111, Tamil Nadu, India |
| CIN | U62011TN2026PTC190105 |
| PAN | ABFCA0187P |
| GSTIN | 33ABFCA0187P1ZF |
| Date of incorporation | 25 February 2026 |
| Industry (NIC) | 62011 — Software / Platform services |
Customer Support
| Channel | Details |
|---|---|
| General enquiries | info@asli.one |
| Support phone | +91 8110908008 (Mon–Sat, 9:00 AM – 8:00 PM IST) |
| Ride / fare disputes | Raise a ticket from inside the OneRide customer or driver app — Help & Support section |
| Driver onboarding | info@asli.one / +91 8110908008 |
| Refund enquiries | info@asli.one (see Refund & Cancellation Policy) |
| Grievance officer | Manoj Kannan — info@asli.one |
Office Address
Asli One Global Private Limited
309/3, Yasmin Nagar, Vedhanarayanapuram,
Ozhalur, Tirukalikundram, Kanchipuram — 603111,
Tamil Nadu, India
Response Times
- Email enquiries: within 24 business hours.
- In-app ride disputes: first response within 2 business hours, resolution within 48 hours.
- Refund-related queries: processed as per the Refund & Cancellation Policy — typically 5–7 business days to credit back to the original payment method.
- Grievance Officer: response within 48 business hours as per the Information Technology (Intermediary Guidelines) Rules, 2021.
Note: OneRide does not send promotional SMS or make outbound marketing calls.
All official communication from Asli One Global Private Limited comes either through the
OneRide app's in-app notifications or from info@asli.one.