Delete your Zride account

Applies to the Zride (passenger), Zride Partner (driver) and Zride Vendor apps · Last updated 18 September 2026

This is how you exercise your right to erasure under section 12 of the Digital Personal Data Protection Act, 2023. It is free, and you do not need to give a reason. Full details of what we collect and keep are in our Privacy Policy.

Delete it in the app

You will be asked to type DELETE to confirm. Passenger and driver accounts are deleted immediately. Vendor requests are verified by a phone call to the store's registered number and completed within 7 days. You can't delete an account while a ride or order is in progress — finish or cancel it first.

What is deleted

• Your profile: name, phone number, email, photo.
• Saved places, emergency contacts, nominee details and support chat history.
• Drivers: your uploaded documents and photos (licence, RC, ID, selfie, UPI QR) — subject to the KYC retention period below.
• Vendors: your store profile, menu and uploaded documents.
• Your sign-in itself — you will be signed out on every device.
• Any push-notification token and identifiable location history.

Money in your account

Any unused Zride wallet balance (passengers) or platform balance (drivers) is forfeited when you confirm deletion in the app. If you want it refunded, ask for the refund before deleting: raise a ticket in Help & Support or email support@zride.in. Refunds are initiated within 3 working days of verification and go to your original payment method or registered bank / UPI account (see the Refund & Cancellation Policy). Drivers must also cancel any daily-fee mandate; any fee outstanding for days already worked remains payable.

What we must keep

Indian tax, company and transport law requires us to keep transaction records. We keep ride, order, settlement, platform-fee and GST invoice records for 8 years, driver KYC documents for 5 years after the driver leaves, and safety-incident records for 3 years or until any case closes. After deletion these records no longer contain your name, phone number or email, and are used only for legal, tax and safety purposes.